Job experience as a buffer against incivility: a daily diary study

Purpose Incivility is pervasive in organisational settings, particularly healthcare, and associated with negative employee outcomes. The aim of this study was to analyse the relationships between experienced incivility, sleep quality emotional outcomes, positioning as a mediator. Additionally, protective role tenure unique effects incivility from different sources were examined. Design/methodology/approach This used daily diary longitudinal design using self-report questionnaires 92 nurses varying tenure. Findings research demonstrates that experiencing negatively impacts quality, which, turn, increases surface acting exhaustion. Furthermore, relationship attenuated among who have longer Practical implications These findings are helpful developing targeted practical practices, such interventions mentorship programs reduce incidence impact incivility. Originality/value draws upon theories self-regulation emotion regulation examine how diminishes self-control resources, leading also positions job buffer against examines differential